eHealth tools’ success depends on the in-depth understanding how they are received by potential users and stakeholders. Proper research and testing are crucial for successful adoption and implementation.
Here are few examples of how we can help you.
NEEDS ASSESSMENT
A needs assessment in eHealth development is a systematic process of identifying and evaluating the requirements, challenges, and objectives of stakeholders involved in or affected by the development and implementation of eHealth tools. The goal is to understand the specific needs and expectations of end-users, healthcare providers, administrators, and other relevant parties to inform the design and development of effective and user-friendly eHealth tools. The task of conducting a needs assessment typically involves several key components:
Landscape Analysis: Collect background information about the healthcare environment, existing technologies, regulatory requirements, and the specific challenges faced by the healthcare organisation or community.
Define Project Scope and Objectives: Clearly define the scope and objectives of the eHealth project. Determine what problems the solution aims to address and the goals it intends to achieve.
Stakeholder Identification: Identify and define the various stakeholders involved in or impacted by the eHealth project. This may include healthcare professionals, patients, administrators, IT staff, and regulatory bodies.
Stakeholder analysis: Engage with stakeholders through interviews, surveys, and/or focus group discussions to gather their perspectives on current challenges, preferences, and expectations regarding eHealth tools.
Workflow Analysis: Analyse existing clinical workflows to understand how healthcare professionals currently operate and how eHealth tools might fit into or improve these workflows.
User Experience (UX) Research: Evaluate the user experience of existing or potential eHealth tools to identify usability issues and gather feedback on user preferences. This intelligence can be used for further development or improvement of the tool being tested.
Cultural and Organizational Considerations: Consider cultural and organizational factors that may influence the acceptance and adoption of eHealth tools within the specific healthcare setting.
Benchmarking and Best Practices: Benchmark against industry best practices and similar successful eHealth implementations to identify successful strategies and lessons learned.
SAMPLE PROJECTS
- Digital Patient Monitoring Tool: led the design, analysis, and reporting of the user acceptance and adoption program related to the development and co-creation of a digital patient monitoring pilot program in a major Pharma company in collaboration with a Digital Health Startup and 10 clinics/hospitals in 3 different countries. The results were presented in ESMO-IO in December 2019 and can be accessed here.
- Oncology Decision Support App: led the design, analysis, and reporting of a study evaluating the factors impacting clinicians’ adoption of an oncology decision support tool, and its implications for their workflow by conducting 17 interviews with clinicians across Europe. The results were published in JMIR and can be accessed here.